John Scalzi (Macmillan author) on Amazon

There are a lot of people with opinions (they're like as... well, you know the saying), but John Scalzi (published by Macmillan) has a great article (hat tip: TeleRead) on his blog that's well worth your time. He comes up with seven ways in which Amazon blew it in their handling of the dispute:

1. The Stealth Delisting
2. Amazon lost the authors
3. Amazon lost the author's fans
4. Amazon let Macmillan strike first in the press release war
5. Amazon flubbed its own response
6. Amazon destroyed its own consumer experience, without explanation, for several days
7. Because of the idiotic events of the past weekend, people will just want an iPad even more

Give his article a read for the detail behind these seven points...