Barnes and Noble return process - major error in their emails!

I've blogged about the return process for defective nooks twice (here and here). To be sure, I continue to get excellent service when I call in. I did experience a long wait time (about 20-25 minutes) which differed from my first call - but then my first call was in mid-December when almost nobody had yet received their nooks. Hopefully they'll staff up quickly as they ramp up manufacturing.

When you RMA a nook, you receive four emails. The first confirms your RMA and the address to send the device to. Since that might prompt some people to pack up the nook and send it immediately, the reps on the found (at least the two I dealt with) were very careful to tell you to wait for a shipping label to be emailed. That said, it'd be helpful to either hold off on this email until the label is ready or indicate that a label is imminent. I'd hate to hear that people dropped their package off at a shipping place and paid for shipping, only to return home and find a prepaid label.

An hour or two after receiving the RMA confirmation, you receive an automated notice from UPS that a "UPS Returns Label" has been issued. The email has several links, including information on shipping your package, a link to print the actual label, a link to a receipt for the label (useful to track your return) and a link to find the closest UPS drop off center.

Third in the list of four emails is an "order confirmation" for your replacement nook, confirming the shipping address, the $0.00 charge, and an expected ship date which in both cases was the next business day.

The fourth email came (unsurprisingly) the next business day, and a copy follows, since it contains a major error:

The problem is, track.directrace.com links to a site that appears to be owned by a domain squatter. I quickly checked back with my first nook's return notice and saw the same errant link! Why they wouldn't just link directly to UPS (I assume they meant to link to some third party package handling service they must contract with and made a horrible typo) I can't imagine, but it's a pretty major gaffe.